We have recently upgraded our administration system to offer an improved service experience. We are currently handling a larger than normal number of queries and requests via phone and email as a result of this. We are aware that certain requests are taking longer than normal to process and please be assured that we are working to reduce the impact of this as quickly as possible. Please accept our apologies for any delay and inconvenience that this may cause and we appreciate your patience at this time.
The UK offshore products, including Reserve Advance and Succession Planning Bond are now closed to new business.
Read more about Friends Provident International and any changes following Aviva’s acquisition of Friends Life Group in April 2015Providing support for our existing customers